Privacy PolicyHow we handle and protect your information

IA Engineering & Consultancy Pty Ltd (“IA Engineering”, “we”, “us” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our services, you consent to the practices described in this policy.

We collect personal information that is reasonably necessary to provide our engineering and consultancy services. This may include:

• Your name, email address, phone number and postal address
• Project details such as site addresses, plans and documentation you provide
• Correspondence and enquiries you send to us
• Technical information about your visit to our website, such as IP address, browser type and pages viewed

We use the personal information we collect to:

• Provide, manage and deliver our engineering services
• Respond to your enquiries and prepare quotes and proposals
• Communicate with you about your project and our services
• Meet our legal, regulatory and professional obligations
• Improve our website, services and customer experience

We do not sell your personal information. We may disclose your information to trusted third parties where necessary to deliver our services — for example, subcontractors, certifiers, councils and regulatory authorities — or where required or authorised by law. Any third parties we engage are required to handle your information consistently with this policy and the APPs.

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. While we strive to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, professional indemnity or reporting requirements. When information is no longer required, we take reasonable steps to destroy or de-identify it.

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. To make a request, please contact us using the details below. We may need to verify your identity before actioning your request.

Our website may use cookies and similar technologies to improve your browsing experience and to understand how visitors use the site. You can set your browser to refuse cookies or to alert you when cookies are being sent; however, some parts of the website may not function correctly as a result.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any updates will be posted on this page, so we encourage you to review it periodically.

If you have any questions about this Privacy Policy, or if you would like to access or correct your personal information, please contact us at info@ia-engineering.au or call 1300 911 671.